All sales are final, with no refunds offered. However, you have 7 days from the delivery of your purchase to exchange it for a different scissor. If you exchange for a lesser priced scissor, store credit is available. If you exchange for a more expensive scissor, you must pay the difference to make the exchange. All exchanges should be handled promptly by contacting SAS via email at firstname.lastname@example.org or via phone 469-925-9958.